Frequently Asked Questions(FAQs)

A load board is a website or platform that connects transporters with cargo owners who need to transport goods. It allows cargo owners to post available loads and transporters can search for and book those loads. It also allows transporters to post their available trucks and cargo owners can search and book those trucks. This helps streamline the freight-truck matching process and increase efficiency for both parties.

Apexloads has a number of benefits for both cargo owners and transporters:

For Cargo owners:

• Apexloads reduces the amount of time it takes to cover loads. Cargo owners can post all their available loads at once. Cargo owners can also search for posted trucks closest to the cargo.
• Grow your footprint. Cargo owners can acquire and serve clients over a wide geographical region without travelling to them. Apexloads will facilitate building transporter networks in those regions.
• Apexloads has real-time tracking built-in the app. Cargo owners can have visibility of the cargo without installing GPS on the cargo to facilitate coordination and eliminate cargo losses.
• Reduce time spent answering inquiries about available loads. Transporters can easily find that information on the load details you posted on Apexloads

For Transporters;

• Save time and money. Transporters can post their available trucks and search for cargo from the comfort of their homes
• Transporters can search for a backhaul before they get to their destination maximizing loaded distance and increase revenue.
• Builds their networks. Apexloads will introduce them to cargo owners from different geographical regions making it easier to secure cargo to haul.
• Apexloads provides transporters with key information for better decision-making and choosing the best load; Deadhead distance, distance to destination and details about the load.

Apexloads is officially the only load board in Africa so no comparison. In North America, Apexloads is the only load board with in-app communication tools and real-time tracking built-in mobile applications.

Apexloads is available worldwide. However, Africa is our primary market with East Africa our entry point to the African Market. Apexloads is currently a registered company in Delaware, USA, Oklahoma, USA, Kenya, Uganda and Tanzania..

Yes, there is an Apexloads app. It is available on Android and iOS in the Play store or App store respectively.

Cargo owners pay a one-off $10 per user/month and transporters to pay a one-off $5 per user/month..

You can subscribe to Apexloads through the app or through the website: www.apexloads.com. Simply follow the link and once it is open, click the sign-up option. On the app, once the app is downloaded, launch it. Once launched you’ll be asked to either sign in or sign up. If you don’t have an account, select sign up and follow the prompts

The load and cargo information on the website and apps is updated in real-time.

The only distinct difference between a freight broker and a shipper load is only who’s Posting.

The best way to contact Apexloads support is to fill up the contact phone. We work diligently to ensure the platform works seamlessly so there won’t be a need to contact support but the option is always available.

. Quite the contrary. Apexloads is here to empower freight brokers

• Apexloads reduces the amount of time it takes to cover loads.
• Cargo owners can post all their available loads at once. Cargo owners can also search for posted trucks closest to the cargo.
• Grow your footprint. Cargo owners can acquire and serve clients over a wide geographical region without travelling to them. Apexloads will facilitate building transporter networks in those regions
• Apexloads has real-time tracking built into the app. Cargo owners can have visibility of the cargo without installing GPS on the cargo to facilitate coordination and eliminate cargo losses
• Reduce time spent answering inquiries about available loads. Transporters can easily find that information on the load details you posted on Apexloads.

At Apexloads we do have specific customer service hours. All enquiries are answered as promptly as we receive them.

Apexloads doesn’t touch the cargo or the trucks. We’re simply a matchmaker. We do set the price. The price is determined and negotiated between the cargo owner and the transporter. We will however be providing reports about the average prices. For example, the 30-day average for a particular lane..

. Apexloads does not charge any commissions. We’re 100% subscription-based. Our users' utility of the platform does not affect the cost. Cargo owners can post as many loads as possible and transporters can search for as many loads as they wish at the same flat rate fee. $5 per user/month for transporters and $10 per user/month for cargo owners.

Apexloads requires users to still do the due diligence as they currently do. We encourage utilizing the 2-way rating system so we can weed out the bad apples 10 reviews will be required to be marked as verified and users with 2 stars or less will be removed from the platform.

Our platform is strictly for professionals in logistics. It has in-app communication features. Users can chat with each other securely for free. WhatsApp groups are tedious and inefficient as the number of members grows and they easily get hijacked. For example, people may start selling forex, bitcoin and other services.

Apexloads is open worldwide but our primary focus is Africa. Our entry point to the African market is East Africa, we’ll then scale in the East African Community and eventually cover the entire continent of Africa.

No, Apexloads does not perform the actual logistics process. We’re simply a matchmaker connecting cargo owners with transporters to streamline the freight-truck matching process and facilitate faster payments.

Apexloads doesn’t touch any of the cargo, money or trucks. We’re simply a matchmaker. Apexloads has real-time tracking built-in the app and the cargo owner can track the cargo using the driver's cellphone. We also have a 2-rating system where the cargo owner can rate the transporter and vice versa. 10 reviews are required for verification. The cargo owner is still required to do the due diligence before they hire a transporter. Apexloads will continue to develop ways to verify the credibility of our users as they subscribe.

At Apexloads all our operations are online and are offices are for business registration purposes which are rarely manned. We encourage our users to submit all enquires through our contacts form for prompt feedback.

Our Privacy Policy is accessible on both the website and apps

. Apexloads subscription fees are extremely low so a free trial is not necessary. We do offer discounts to cargo owners who consistently post 10 or more loads a week.

Apexloads has real-time tracking built-in the platform. When you hire a transporter and they click start ride on their app, you can follow along in real time.

Upon logging in, click on the “New truck search” button in the dashboard. Entering the destination is not required.

. All possible loads can be found on Apexloads.

Currently, all loads have to be posted manually.

Apexloads does not handle any payments. That’s entirely between the cargo owner and the transporter. Apexloads only charges the subscription to access the platform.

Yes, you can find loads for a specific route or region.

Click on the view details and you’ll see the contact information of the party that posted the cargo/truck. You can then contact them through the in-app communication tools and call/email them directly.

You can post as many loads as you want once you have an account and have subscribed to Apexloads. The utility of the platform does not affect the cost.

Currently, all posts have to be entered manually.